Hustedt Jewelers Lifetime Warranty / Lifetime Upgrades

The Hustedt Lifetime Guarantee


For nearly 40 years, Hustedt Jewelers has helped our friends and neighbors celebrate and commemorate the memories and milestones that bring us together. It has always been our privilege to be a part of these shared experiences, and we want to be there for you for years to come.

We continue to earn your trust with every interaction, and we strive to keep that trust alive by offering a lifetime guarantee on all the jewelry in our store. Whether you purchase a diamond ring, a luxury watch or create a masterpiece of your own, your purchase is guaranteed for life.


Returns and Exchanges

Items may be returned within 21 days from the date of purchase. Merchandise must be in original and unworn condition and accompanied by original gift box with all warranty cards and explanation booklets intact. Closeouts, special orders, altered pieces (including ring sizing) and custom pieces are not returnable or exchangeable. Gift Certificates are not redeemable for cash and may be used for purchases only. Refunds will be given in the form of store credit or exchange.


Lifetime Jewelry Warranty

Hustedt Jewelers’ lifetime jewelry warranty covers the repair or replacement of a damaged or defective jewelry piece for its lifetime.

The warranty is free with your jewelry purchase, and we offer a free limited lifetime warranty for every piece of gold and platinum jewelry purchased at our store.

This limited warranty only covers some types of damage on certain parts of a jewelry piece. To keep your warranty valid, you’re required to comply with our rules.

The warranty service at Hustedt comes with clearly defined requirements and exclusions to prevent confusion and misunderstanding:

  • Regular jewelry inspections are required every six months. Skipping the inspection will void your warranty. During the inspection, we’ll ensure the gems, ear nuts and clasps are properly secured. We’ll also tighten any loose stones or adjust your jewelry at no charge.
  • Keep your inspection records properly. After your semi-annual inspection, we’ll give you a form verifying that your jewelry has been properly inspected by one of our experts. Store this document in a safe place, as you will be required to show it to have any warranty work done at no cost. In keeping with industry standards, we do not keep records of the pieces we’ve inspected.
  • We fix defect in materials and craftsmanship free of charge. Unless you’re a jewelry expert, you cannot always tell whether a piece of jewelry is truly defective. We will check for defects in craftsmanship and materials. In the unlikely event that jewelry purchased from Hustedt is indeed defective, we will repair or replace it at no charge.
  • Normal wear and tear are not covered by this warranty. However, we will be happy to repair your jewelry at a discounted rate.
  • Center stones are not covered by this warranty. If the center stone in your jewelry piece is damaged, it is not covered by the warranty. We may be able to offer you a discount on this type of repair.
  • Loss and theft are excluded from this warranty. To protect your jewelry against loss or theft, please contact your private insurance agent to ensure that you have adequate coverage for your fine jewelry collection.
  • Our warranty does not cover repairs done at another jeweler. Hustedt Jewelers’ warranty only covers repairs and alterations performed by our in-house jewelry experts.

Other free services include stone and clasp tightening, cleaning and polishing.

For complete details about the Hustedt Jewelry Limited Lifetime Warranty, please refer to the printed materials provided at the time of purchase.


Lifetime Jewelry Upgrades

The Lifetime Jewelry Upgrade policy at Hustedt Jewelers allows you to trade in the diamond from your original Hustedt purchase for a larger diamond, switching to a different diamond cut or shape, add extra diamonds or repurpose the original diamond into a completely new design.

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